Privacy Policy

BizAI operates as a Business Interaction and Communication Operating System. This Privacy Policy explains how we collect, use, share, and protect information when you use our services. BizAI processes voice calls, call recordings where permitted by law, SMS messages, web chat conversations, Facebook and Instagram direct messages, metadata, and interaction logs solely to operate its Business Interaction and Communication Operating System.

Information We Collect

We collect information that you provide directly to us and information generated through your use of BizAI services, including:

• Contact Information: Name, email address, phone number, and business address
• Account Information: Username, password, and account preferences
• Business Information: Company name, industry, and service details
• Communication Data: Voice calls, call recordings (where permitted by law), SMS messages, web chat conversations, Facebook Messenger and Instagram direct messages, transcripts, and message content processed through our AI system
• Metadata and Interaction Logs: Timestamps, channel information, routing decisions, and operational data necessary for system continuity
• Usage Information: How you interact with our services, including features used and performance metrics

How We Use Your Information

We use the information we collect solely to operate the BizAI Business Interaction and Communication Operating System. Specifically, we use your information to:

• Provide, maintain, and improve our AI-driven interaction and communication services
• Process and manage appointments, calls, messages, and customer interactions across all channels
• Interpret intent, route requests, and trigger operational workflows
• Communicate with you about service updates, support, and account matters
• Analyze usage patterns to enhance system performance and service quality
• Ensure security, prevent fraud, and comply with legal obligations

BizAI does not sell your data or use your data for advertising purposes. Access to your data is restricted to authorized systems necessary for operating the BizAI platform.

Data Protection and Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. This includes encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security. BizAI restricts data access to authorized systems and personnel necessary for platform operation.

Information Sharing

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities and to improve your experience on our website. Cookies are small data files stored on your device. You can control cookie settings through your browser preferences, though disabling cookies may affect the functionality of our services.

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal obligations
• Opt-Out: Unsubscribe from marketing communications or SMS messages at any time
• Data Portability: Request a copy of your data in a structured, commonly used format

To exercise any of these rights, please contact us at support@bizai.technology.

Policy Updates and Changes

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes your acceptance of the updated policy.