Privacy Policy

At BizAI, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect information when you use our AI virtual assistant and automation services.

Information We Collect

We collect information that you provide directly to us, including:

• Contact Information: Name, email address, phone number, and business address
• Account Information: Username, password, and account preferences
• Business Information: Company name, industry, and service details
• Communication Data: Call recordings, transcripts, and message content processed through our AI system
• Usage Information: How you interact with our services, including features used and performance metrics

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our AI virtual assistant services
• Process and manage appointments, calls, and customer interactions
• Communicate with you about service updates, support, and account matters
• Send marketing communications if you have opted in to receive them
• Analyze usage patterns to enhance user experience and service quality
• Ensure security, prevent fraud, and comply with legal obligations

Data Protection and Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. This includes encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Information Sharing

We do not sell your personal information. We may share your information with:

• Service Providers: Trusted third-party vendors who assist us in operating our services, such as cloud hosting, payment processing, and analytics providers
• Legal Requirements: When required by law, regulation, legal process, or governmental request
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We require all third parties to respect the security of your personal information and to treat it in accordance with the law.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities and to improve your experience on our website. Cookies are small data files stored on your device. You can control cookie settings through your browser preferences, though disabling cookies may affect the functionality of our services.

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal obligations
• Opt-Out: Unsubscribe from marketing communications or SMS messages at any time
• Data Portability: Request a copy of your data in a structured, commonly used format

To exercise any of these rights, please contact us at hello@bizai.technology.

Policy Updates and Changes

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes your acceptance of the updated policy.